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FAQs
Orders & Purchases
Important Considerations
Important Considerations
- In order to accept this item, you must have an account on robertspaceindustries.com. Access to Star Citizen (the game) requires a game package.
- Irreversible Action: Once you apply the upgrade (CCU) to a ship in your hangar, the original ship is replaced and cannot be retrieved separately.
- Item Transfer: Before applying an upgrade, remove any items stored on the original ship. Items left on the ship will be lost when the upgrade is applied.
- Insurance and Bonuses: The insurance and any other bonuses from the original ship package typically carry over to the new ship after the upgrade.
- Melting for Credit: If you later exchange the upgraded ship for store credit (a process often called "melting"), the amount of credit you receive will be based on the total amount you paid for the original ship plus the cost of the CCU.
How long does delivery take?
How long does delivery take?
Most orders are processed and delivered within 1-24 hours after payment confirmation.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
Is my personal information secure?
Is my personal information secure?
Absolutely. We use industry-standard encryption and security measures to protect all customer data.
Refund & Payment
What is your returns policy?
What is your returns policy?
- All items are eligible for a refund after they are shipped, subject to a 5% handling fee. Please note that this fee is charged by our payment processor or platform, not by us.
- However, once you receive and accept the gift in your Star Citizen account, it becomes non-refundable under any circumstances. This is a strict limitation set by Star Citizen's gifting system, which prevents us from reclaiming any items that have been successfully delivered and claimed.
Are your products safe and legitimate?
Are your products safe and legitimate?
Yes, all products are sourced from official Star Citizen stores and are 100% safe and authentic.
Can I get a refund?
Can I get a refund?
Due to the digital nature of our products, refunds are handled case-by-case. Contact our 24/7 support team.
Do you offer customer support?
Do you offer customer support?
Yes, we provide 24/7 customer support to help with any questions or issues.
What payment methods do you accept?
What payment methods do you accept?
For security reasons, we currently only support PayPal.
Ship & starcitizen
What is Star Citizen?
What is Star Citizen?
Star Citizen is a massively multiplayer online space simulation game featuring trading, exploration, and combat in a persistent universe.
Standalone Ship Explanation
Standalone Ship Explanation
- Identical In-Game Functionality: A Standalone Ship functions exactly the same in the game as if you had bought it directly from the official RSI website. It is yours permanently.
- Difference from Direct RSI Purchase: The primary difference is that a Standalone Ship may come with different hangar flair and a different hangar type compared to one bought directly from RSI.
- Gift Claim Process Note: When you click to claim the gifted upgrade, the email might temporarily display the name of the original, cheaper ship you started with. Do not be alarmed. The correct, final ship will appear in your hangar.
