• In order to accept this item, you must have an account on robertspaceindustries.com. Access to Star Citizen (the game) requires a game package.
• ​Irreversible Action: Once you apply the upgrade (CCU) to a ship in your hangar, the original ship is replaced and cannot be retrieved separately.
• Item Transfer: Before applying an upgrade, ​remove any items stored on the original ship. Items left on the ship will be lost when the upgrade is applied.
• Insurance and Bonuses: The insurance and any other bonuses from the original ship package typically carry over to the new ship after the upgrade.
• Melting for Credit: If you later exchange the upgraded ship for store credit (a process often called "melting"), the amount of credit you receive will be based on the ​total amount you paid​ for the original ship plus the cost of the CCU.
• All items are eligible for a refund ​after they are shipped, subject to a 5% handling fee. Please note that this fee is ​charged by our payment processor or platform, not by us.
• However, once you ​receive and accept the gift​ in your Star Citizen account, it becomes ​non-refundable​ under any circumstances. This is a strict limitation set by Star Citizen's gifting system, which prevents us from reclaiming any items that have been successfully delivered and claimed.
• ​Identical In-Game Functionality: A Standalone Ship functions ​exactly the same​ in the game as if you had bought it directly from the official RSI website. It is yours permanently.
• Difference from Direct RSI Purchase: The primary difference is that a Standalone Ship may come with ​different hangar flair and a different hangar type​ compared to one bought directly from RSI.
• Gift Claim Process Note: When you click to claim the gifted upgrade, the email might temporarily display the name of the original, cheaper ship you started with. ​Do not be alarmed.​​ The correct, final ship will appear in your hangar.

• All items are eligible for a refund ​after they are shipped, subject to a 5% handling fee. Please note that this fee is ​charged by our payment processor or platform, not by us.
• However, once you ​receive and accept the gift​ in your Star Citizen account, it becomes ​non-refundable​ under any circumstances. This is a strict limitation set by Star Citizen's gifting system, which prevents us from reclaiming any items that have been successfully delivered and claimed.

• ​Identical In-Game Functionality: A Standalone Ship functions ​exactly the same​ in the game as if you had bought it directly from the official RSI website. It is yours permanently.
• Difference from Direct RSI Purchase: The primary difference is that a Standalone Ship may come with ​different hangar flair and a different hangar type​ compared to one bought directly from RSI.
• Gift Claim Process Note: When you click to claim the gifted upgrade, the email might temporarily display the name of the original, cheaper ship you started with. ​Do not be alarmed.​​ The correct, final ship will appear in your hangar.

Yes, we provide 24/7 customer support to help with any questions or issues.