Customer Protection Policy
Shop with confidence at ORONST ORBITAL
By making a purchase on our website, you are guaranteed to receive the correct item as advertised. If we are unable to deliver the item, we will offer a replacement or a full refund.
Own Stock
All items come from our own inventory.Choice
Choose a replacement or a full refund.6 Months
After-sale protection.14 Days
Complaint investigations handle time.Purchase Protection
You are guaranteed to receive the correct item as advertised, or you can choose a replacement or full refund.
Own Inventory
All items sold are sourced from our own inventory rather than outside marketplace sellers.
Fast Resolution
We investigate rare issues and work toward replacement, refund, or a suitable alternative when needed.
What this policy covers
Purchase protection
If we are unable to deliver the item you purchased, we will offer you a replacement or a full refund. You can choose which option you prefer.
- Correct item as advertised.
- Replacement option available.
- Full refund option available.
After-sale protection
In the rare event of an item issue during, or up to 6 months after, delivery completion, we investigate and either replace or refund the goods if we are at fault.
- Coverage extends up to 6 months after delivery.
- Replacement or refund when fault is confirmed.
- Possible upgrade if exact replacement stock is unavailable.
Transparency
Thanks to the fact that we only sell our own items and the extensive log system we have, we can track exactly what was sent, where it was delivered and who claimed it.
- Extensive tracking system
- Easy way to track exact item status
- No third party sellers, only our own stock
Star Citizen in-game changes notice
- Items may be rebalanced during development.
- In-game bugs can occur in the current game state.
- Customers are asked to complete a character reset for persistent issues.
Resolution timeline
- 14-day complaint investigation window.
- Support provided for third-party developer contact.
- External software timelines are outside our control.
Do you have any additional questions?
If you need clarification about buyer protection, after-sale support, or how a complaint is handled, contact the team directly.
